Return fee
Als je je sieraad niet persoonlijk kunt afleveren voor reparatie, betaal je hier €20 voor de heen- en terugzendkosten. Na betaling ontvang je een retourlabel en instructies via e-mail. Kleine reparaties duren 5 werkdagen en grote reparaties 4 weken. Als de reparatie onder garantie valt, dekken wij de kosten. Zo niet, dan informeren wij je over de bijkomende kosten.
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Stone
Worldwide shipping
Your new treasures will arrive quickly and safely. We ship worldwide and offer free shipping within the Benelux. Order before 16:00 on a weekday, and we’ll send your jewellery the same day. Note that resizing a ring requires five working days prior to shipping. All shipments are fully insured and tracked. Email and optional SMS tracking notifications will let you know it’s on the way. Read our FAQs for more information about shipping
Returns
We want you to love your new jewels! If something isn’t right and you’d like to exchange or return them, send us an email within 14 days of receiving them. Unfortunately, we cannot accept returns on earrings or rings that have been resized or engraved. If you’re returning from outside of the Benelux, please request a return label and remember to ship the jewellery with insurance. It would break our heart if the item gets lost and we cannot exchange it! If you send the package with your own return label, the shipping costs are at your own expense and we do not accept responsibility for lost packages. Read our FAQs about returns.