Version October 2026
These general terms and conditions apply to every order from Amsterdam Vintage Jewels. If you have a question, email us at hello@amsterdamvintagejewels.com. We are happy to help.
In short
- You can return or exchange your order within 30 days.
- Returns are free from the Netherlands, Belgium, Germany and Luxembourg.
- You receive a 2-year warranty on our Conscious collection and 3 months on Vintage.
- Every shipment is insured until it is in your hands.
- Personalised jewellery and gift cards cannot be returned.
Below you can read the full terms and conditions.
Article 1. Who we are
Amsterdam Vintage Jewels B.V. (hereinafter: "AVJ", "we" or "us")
Brouwersgracht 238, 1013 HE Amsterdam, Netherlands
Email: hello@amsterdamvintagejewels.com
Telephone: +31 (0)20 215 9388
Chamber of Commerce number: 81503113
VAT number: NL862118190B01
Article 2. Applicability
2.1 These terms and conditions apply to every offer from AVJ and to every order and agreement between AVJ and you, via the website and, where relevant, in our showroom.
2.2 You are a consumer if, as a natural person, you purchase for purposes outside your business or profession. In all other cases, you are a business customer. Where a provision applies only to consumers, this is stated.
2.3 Nothing in these terms and conditions limits the rights you have as a consumer under mandatory law.
2.4 Deviating arrangements are valid only if we have confirmed them in writing or by email. Our promotion conditions also apply to promotions and discounts.
Article 3. Offers and orders
3.1 The agreement is concluded as soon as we have confirmed your order by email.
3.2 We describe and photograph our jewellery as accurately as possible. Our jewellery is handmade, contains natural materials or is Vintage. Small variations in colour, size, weight or stone are therefore possible and do not constitute a defect, provided that the jewellery essentially corresponds to the description. This does not affect your statutory rights.
3.3 Obvious mistakes or errors in the offer, such as an evidently incorrect price, do not bind us. If you have already placed an order in such a case, we will contact you. You can then choose: order at the correct price or cancel free of charge.
3.4 We may refuse or cancel an order in the event of (suspected) fraud or misuse, if payment has not been received, or if an item is unexpectedly no longer available. Any amount you have already paid will then be refunded in full.
3.5 If you wish to change or cancel your order, contact us as soon as possible. This is possible as long as the order has not yet been handed over to the carrier. Article 6 applies to personalised jewellery.
Article 4. Prices and payment
4.1 All prices are in euros and include VAT. Delivery charges are not included. You will see the delivery charges at checkout before paying.
4.2 The price at the time of ordering is the price applicable to your order. Prices may change thereafter, for example due to changes in gold and gemstone prices.
4.3 You pay using one of the payment methods offered at checkout. If you choose to pay afterwards or in instalments, the terms and conditions of the relevant payment service also apply.
4.4 The jewellery remains the property of AVJ until you have paid the full amount.
4.5 When shipping to a country outside the European Union, the authorities or carrier may charge import duties, taxes and customs clearance fees. These costs are your responsibility and will not be reimbursed by AVJ, even if you return or refuse the order.
Article 5. Delivery
5.1 We ship to the address you provide with your order. The delivery times on the product page and at checkout are the best possible estimate. Each item indicates whether it is in stock, will be shipped later or is made to order.
5.2 We will deliver no later than 30 days after your order, unless a longer delivery time is stated for the item or we agree otherwise. If we are unable to do so, we will let you know. You may then cancel the order free of charge and will receive a full refund.
5.3 We may deliver an order in instalments. This will not cost you any additional delivery charges.
5.4 Shipments are insured until the moment of delivery. The risk passes to you as soon as you, or someone you have designated for this purpose, takes receipt of the order.
5.5 If you provide an incorrect or incomplete address or fail to collect the parcel, we may charge you for the additional costs of returning and resending it.
5.6 If you choose to collect your order from the showroom, you will be notified as soon as it is ready. Bring your order number with you.
5.7 Check your order upon receipt. If you notice any damage or something is incorrect, report it as soon as possible, preferably within 48 hours and with a photo, so that we can hold the carrier accountable.
Article 6. Made-to-order, personalised and vintage
6.1 Some jewellery is made only after you place your order (made-to-order). The expected delivery time is stated on the product page. You may return this jewellery in accordance with Article 7, unless it has been personalised.
6.2 Jewellery is personalised if, at your request, it is engraved or made or adjusted according to your instructions, for example in a different gold colour, with a different stone or with a modified design. Once we have started production or made the adjustment, the order can no longer be cancelled. Personalised jewellery cannot be returned or exchanged.
6.3 Carefully check the details you provide for personalisation, such as the engraving text and ring size. We will carry out what you have specified.
6.4 If we adjust a ring to your size, the gold left over remains with AVJ unless we have agreed otherwise in advance.
6.5 Vintage jewellery has been worn before and is at least twenty years old. We carefully inspect every piece and restore it where necessary. Vintage jewellery may show signs of wear consistent with its age, may have been adjusted previously and may have a faded hallmark. This is characteristic of vintage jewellery and is not a defect.
Article 7. Returns and exchanges
7.1 As a consumer, you may withdraw from an online purchase without giving a reason. The statutory cooling-off period is 14 days from the day on which you, or someone you have designated, received the (last) item in your order. AVJ extends this period to 30 days from the day your order was delivered or collected.
7.2 You must register your return within this period via our returns portal. You may also notify us of your withdrawal in another unequivocal manner, for example by email or using the model form at the end of these terms and conditions. You must then return the item within 14 days or bring it to our showroom.
7.3 Returning the item with the label from our returns portal is free from the Netherlands, Belgium, Germany and Luxembourg. From other EU countries, it costs € 20, and from countries outside the EU, € 30. We deduct these costs from the amount you receive in your refund. You may also return the item yourself. In that case, you are responsible for the shipping costs and the risk of the shipment. Keep the proof of postage.
7.4 We will refund the purchase price of the returned item within 14 days after you have registered the return. We may wait to issue the refund until we have received the item or until you have demonstrated that you have sent it back. You will receive the refund via the payment method you used to pay.
7.5 We do not refund the shipping costs for the outward shipment. We do refund them if the return is due to an error on our part, for example if you received an incorrect or damaged item.
7.6 Handle the jewellery carefully for as long as you can return it. You may view and try it on as you would in a shop. Return it in its original condition: unworn, undamaged, as a complete set and, where reasonably possible, in the original packaging, with its box, pouch, labels and certificate. If the jewellery has been worn, damaged, altered or is incomplete, we may deduct the reduction in value from the amount you receive back. In the case of a return between day 15 and day 30, we may refuse the return in such circumstances.
7.7 Personalised jewellery (article 6.2) and gift cards (article 9) cannot be returned or exchanged.
7.8 Would you like to exchange an item? You can do so within 30 days via the returns portal. The same conditions apply as for returns.
7.9 There is no statutory right of withdrawal for purchases made in our showroom. AVJ offers you the same option there: you may return or exchange a showroom purchase within 30 days on presentation of your proof of purchase, subject to the conditions in articles 7.6 and 7.7.
Article 8. Warranty
8.1 A piece of jewellery must meet what you may reasonably expect under the agreement. This is your statutory guarantee. If there is a defect, we will repair or replace the jewellery free of charge. You may choose between repair and replacement, unless one of the two is impossible or cannot reasonably be required of us. If repair or replacement is not possible or does not take place within a reasonable period, you are entitled to a price reduction or to terminate the agreement and receive a refund.
8.2 In addition, AVJ provides its own warranty against material and manufacturing defects:
- Conscious collection: 2 years from the date of purchase;
- Vintage collection: 3 months from the date of purchase.
This warranty is in addition to your statutory rights and does not affect them.
8.3 The following are excluded from AVJ's warranty:
- loss and theft;
- normal wear and tear, such as scratches, discolouration, a bent ring or a necklace broken through use;
- damage caused by an accident, improper use or improper storage, or by failing to follow our care advice;
- damage following an alteration or repair by another jeweller or by yourself.
8.4 Report a defect within a reasonable period after discovering it. A report made within two months of discovery is always timely. Email us your order number, a description and clear photographs. We will let you know how to get the jewellery to us. You can always bring it to our showroom.
8.5 If you send jewellery to us for assessment or repair, we will charge shipping costs. If the defect is covered by the warranty, we will refund these shipping costs to you.
8.6 If a defect falls outside the warranty, we will be happy to repair the jewellery at a reasonable price. You will receive a quotation in advance.
Article 9. Gift cards
9.1 AVJ sells digital and physical gift cards. A gift card is valid for at least two years from the date of issue and can be used on the website and in the showroom.
9.2 A gift card cannot be returned and will not be refunded or exchanged for cash. Any remaining balance stays on the card. A lost or stolen physical gift card will not be replaced.
9.3 A digital gift card is delivered immediately after payment. By placing your order, you expressly request immediate delivery and declare that you waive your right of withdrawal as a result.
9.4 We only accept gift cards purchased directly from AVJ, either through the website or in the showroom.
9.5 If you return an item that you paid for (partly) with a gift card, that portion will be refunded as credit on a gift card.
Article 10. Liability
10.1 AVJ is liable for damage resulting from a failure attributable to us, as provided by law.
10.2 AVJ is not liable for damage resulting from improper use, failure to follow our care advice, alterations by third parties or incorrect information you provided yourself, such as ring size, engraving text or address.
10.3 In relation to business customers, AVJ's liability is limited to the invoice amount of the relevant order, and AVJ is not liable for indirect damage, such as loss of profit or consequential damage.
10.4 The limitations in this article do not apply in the event of intent or wilful recklessness on the part of AVJ and do not affect the rights you have as a consumer under the law.
Article 11. Force majeure
If we are unable to fulfil an obligation, or unable to do so on time, due to circumstances beyond our control, such as a disruption or strike affecting a carrier, a supplier failing to deliver, government measures or a natural disaster, that obligation will be suspended for as long as the situation continues. If this lasts longer than 30 days, both you and AVJ may cancel the order free of charge. You will then receive a refund of anything you have already paid.
Article 12. Intellectual property
All designs, photos, texts, logos and other AVJ content are protected by intellectual property rights. You may not copy, distribute or use them commercially without our prior written permission.
Article 13. Privacy
We handle your data with care. You can read how we do this in our privacy policy.
Article 14. Complaints
If you are dissatisfied with anything, let us know at hello@amsterdamvintagejewels.com and include your order number. We will respond substantively within 14 days. If we need more time, we will let you know within that period when you can expect a response.
Article 15. Applicable law and disputes
15.1 These terms and conditions and all agreements with AVJ are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods is excluded. If you live in another country as a consumer, you retain the protection of the mandatory statutory provisions of the country in which you live.
15.2 Disputes with business customers will be submitted to the competent court in Amsterdam. As a consumer, you may always submit a dispute to the court that has jurisdiction under the law.
Article 16. Final provisions
16.1 The version of these terms and conditions that applied when you placed your order applies to your order. We may amend these terms and conditions for future orders.
16.2 If any provision of these terms and conditions is invalid, the remaining provisions shall remain in force.
16.3 These terms and conditions have been drawn up in Dutch. In the event of differences between the Dutch text and a translation, the Dutch text shall prevail.
Annex. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Amsterdam Vintage Jewels B.V., Brouwersgracht 238, 1013 HE Amsterdam, The Netherlands, hello@amsterdamvintagejewels.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods:
Ordered on (*) / Received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as applicable.