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Items and stock

How do I know which ring size I need?

Need help finding the right ring size? Here are a number of tricks to find out your exact size. It is easiest to use a suitable ring for the measurement of your ring. If you currently own a perfectly fitting ring, you can measure your size through the following image:amsterdam vintage jewels ring size

Another option to determine your ring size with a current ring is with the help of the following size guide:

  • Print this document on a 100% scale size
  • Place the ring on one of the circles (which can also be seen below)
  • If the inner circle of the ring is exactly the same size as the circle on the paper, you can immediately read your ring size

AVJ maatwijzer ringmaat

In case you don’t own a perfectly fitting ring, it’s best to measure the perimeter of your finger. In this document you will find a really useful measurer:

  • Print the document on a 100% scale size
  • Cut out the measurer
  • Fold the measurer around your finger, the number exactly on the dotted lines is your ringsize

Pay close attention to the following points when determining your ring size:

  • Every finger is different and the ring sizes of your fingers may differ. Always measure your ring size on the finger you want to wear the ring on.Take the thickness of the ring into account, the thicker the ring, the tighter it will sit. With a very thick ring, take half a size bigger and with a very thin ring, half a size smaller

  • If you are in doubt between two sizes, take the larger size to be sure.

  • Do not try to measure your finger when your hands are cold or very warm, because your fingers expand due to heat. Measure your finger when your hands have a normal temperature.

  • Do you want to measure the circumference of your finger accurately? Then measure at two different times on two different days to be sure you are right.

  • If you have a ring with stone in mind, keep in mind that you have to measure even more accurately. You don’t want the stone to turn

  • You can no longer return an engraved item. It is therefore best to fit a ring before you have it engraved.

If you do not know your ring size in diameters but in circumference, or vice versa, this table is a useful way to convert your good ring size.

How do I take care of my jewelry?

Our handpicked gold jewelry consists of various precious materials that must be maintained so that they can shine for a long time. To take care of them as well as possible, we have a number of tips and tricks here.

Gold
Over time, gold jewelry can become duller. This can, for example, be due to the acidity of your skin, perfume or soap residues. It is best to clean your gold jewelry with gold cleaning liquid. It is now widely available. Place the jewelry in an immersion basket and allow it to take effect for a few minutes, then rinse thoroughly and dry with a soft cloth.

Gemstones
At amsterdam vintage jewels we only work with the best quality jewelery, both in gold and gemstones. Gemstones, like gold, can become dull after a while. You can clean the stone with warm water, dish soap and a soft brush. Brush and rinse well on all sides. Then let it dry on a soft dry cloth.

Diamonds
Diamonds can be sparkled again by mixing 6 parts of water with 1 part of ammonia. Just brush with a soft brush and voila, as good as new!

The ring I want is out of stock, will it be restocked?

All our vintage rings are unique and that makes it extra fun, in our opinion! But if you come across a ring that is sold out and want a similar one, you can leave your email at the find-my-dream-ring feature. In addition, you can sign up for the back-in-stock function for when the same ring is returned and is therefore available again.

How do I know when a product will be back in stock?

Do you come across a ring that has been sold? Please leave your email for the back-in-stock notification. You can find this in the description of the sold out product. You will receive an email when the product is back in stock!

Payments

Which payment methods do you accept?

We accept iDeal, Visa, Mastercard, PayPal and Klarna.

Why can't I complete my purchase with Klarna?

A check is done from Klarna as soon as you choose this as the payment method. This takes into account your payment history, the amount and in some cases external information from a credit agency. Based on this information, it is determined whether the purchase can be approved.

I live outside Europe, will I be charged extra?

If you have an order delivered outside the EU, import costs and / or taxes may be charged.

How do I use my discount code or giftcard?

You can use a discount or gift card code when you are at your shopping cart. An option to fill it in is shown on that page. The discount will then be deducted from the payment

How can I purchase a giftcard?

You can order a gift card and then enter the amount. The gift card can be sent to the person for whom it is intended or simply first to you. You then have the option to write something nice on the card.

Shipping and returns

What is the shipping time?

If you order a piece of jewelry before 14:00, chances are that your package will be delivered the next day. It may occur that the package takes a little longer, but we do our utmost to deliver it as soon as possible.

Which shipping methods do you use?

Within the Netherlands we send our orders via DHL, to Belgium via DHL and Bpost. We ship shipments to the rest of the world with DHL, GLS and FedEx.

What happens to my order if I am not at home during delivery?

If you are not at home when your package is delivered, the courier will deliver it to the neighbors or to a nearest DHL service point. The courier will leave a note with the information in your letterbox.

How do I return my order?

We hope you love your jewelry as much as we do! However, if you are not completely satisfied, you can always return your order within 14 days.

I have lost my return form, what now?

You can download your return form right here

Can jewelry purhchased while in a sale still be returned?

Jewelry in the current collection as well as on sale can be returned within 14 days.

To which countries do you ship?

We deliver our products worldwide. In the Netherlands and Belgium we ship the product for free within 3 working days.

Delivery & costs

The Netherlands & Belgium
Standard Delivery 2-3 working days: FREE

Germany
Standard Delivery 2-5 working days: € 19,50

Luxembourg
Standard Delivery 2-5 working days: € 19,50

UK, France, Denmark & Austria
Standard Delivery 2-5 working days: € 19,50

Italy, Spain, Poland & Czech Republic
Standard Delivery 2-5 working days: € 19,50

Finland, Ireland, Portugal, Romania & Sweden
Standard Delivery 2-5 working days: € 25,-

Greece & Switzerland
Standard Delivery 2-5 working days: € 25,-

Rest of Europe
Standard Delivery 2-5 working days: € 25,-

Rest of the world
Standard Delivery 3-10 working days: € 40,-

Contact

Address

Our office is located at the Brouwersgracht 238, 1013 HE in Amsterdam and can be visited by appointment only. 

Email

You can always reach us at info@amsterdamvintagejewels.com

General and privacy terms & conditions

General terms

amsterdam vintage jewels is registered at the Chamber of Commerce in Amsterdam with number: 72792701, Email: info@amsterdamvintagejewels.com and Phone: 020 215 9399 (by appointment only). Our head office is located at the Brouwersgracht 238-3 (vy appointment only).

Article 1. | General terms
1.1 The General Terms and Conditions of amsterdam vintage jewels apply to all offers, products, orders, agreements and deliveries of amsterdam vintage jewels. If you order an item, you agree to these terms. So read it carefully before placing an order. If you have any questions about these terms, please contact us at info@amsterdamvintagejewels.com.

Article 2. | Agreement and Order
2.1 The agreement becomes binding when you place your order. amsterdam vintage jewels processes the order after payment is received. Until then, amsterdam vintage jewels is the owner of the products.

2.2 Once your order has been processed, you will receive an email confirmation that payment has been accepted, as well as confirmation and the details of your order. If you want an invoice incl. VAT, you can send an email to info@amsterdamvintagejewels.com 2.3 Pictures and specifications are indicative. All products are handmade and can therefore deviate. If a product does not meet your expectations, you can return it (see Article 6), but it cannot be the basis for making a claim.

Article 3. | Payment and Payment Methods
3.1 At amsterdam vintage jewels you can choose from four secure payment methods: Ideal, Bancontact, PayPal and Credit Card; Mastercard & VISA.

3.2 If amsterdam vintage jewels accidentally stated the wrong price on the website – and it is clearly a mistake – we have the right to adjust this. Also if you have already ordered that item.

3.3 All product prices on amsterdamvintagejewels.com include VAT and include shipping costs.

3.4 Credit card details such as credit card number, expiration date, etc. are automatically transferred to the relevant payment processor via an encrypted and secure system without amsterdam vintage jewels or others having access to this information. Even in the event of a refund, full credit card information is not visible. If you pay with Visa or Mastercard, there is extra protection through special verification methods (Verified by Visa or Mastercard Secure Code)

 

Article 4. | Delivery
4.1 amsterdam vintage jewels delivers orders via the courier service PostNL and Bpost.

4.2 If you have entered a wrong delivery address by mistake, chose the wrong delivery option or were not at home when PostNL or Bpost delivered the package – and therefore additional costs apply – Amsterdam Vintage Jewels can charge these costs to you.

4.3 Amsterdam vintage jewels ships the order immediately after payment of the agreement. amsterdam vintage jewels always strives for you to receive your order on time. If for some reason this does not happen (an item is temporarily out of stock or the courier stops) we will let you know immediately.

4.4 Up to and including the time of delivery, amsterdam vintage jewels bears responsibility for the order. After delivery, this responsibility is transferred to you.

4.5 Please note that the delivery times mentioned in article 5 are the expected delivery times. In the event that a product is not delivered within the expected period, it is not possible to make a claim. Amsterdam vintage jewels will always try to guarantee the estimated delivery time.

Article 5. | Quality guarantee and expected delivery time
5.1 amsterdam vintage jewels strives for the satisfaction of all our customers and we therefore strictly monitor the quality of all our items. However, we recommend that you check the quality and number of products within fourteen working days. If something is not right, send an email to info@amsterdamvintagejewels.com 2. amsterdam vintage jewels strives for a maximum delivery time of 2 working days, this is the estimated delivery time for all our items.

Article 6. | Returns
6.1 Of course we hope that you are satisfied with your purchased jewelery. If this is not the case for any reason, you have fourteen days to return the product.

6.2 The return form must always be enclosed in the box.

6.3 You can return the package together with the return form to: amsterdam vintage jewels Brouwersgracht 238-3 1013, HE in Amsterdam The Netherlands

6.4 The costs and responsibility of the return shipment are at your expense, unless the condition of your purchase has deteriorated or been damaged through no fault of your own.

6.5 If goods are used, worn, damaged or incomplete, we have the right to refuse the returned items.

6.6 Refunds will be made within 14 working days of receipt and inspection.

6.7 Amsterdam Vintage Jewels can only transfer the refund to the account with which the original payment was made.

Article 7. | Guarantee
7.1 After the quality guarantee period of fourteen days (article 5.1), amsterdam vintage jewels gives another 30 days guarantee on the quality of the product and one year on 14K and 18K gold articles. If you are not satisfied with the quality of the product, please send an email to info@amsterdamvintagejewels.com and we will send you a return label.

7.2 amsterdam vintage jewels will propose a suitable alternative if a situation related to article 7.1 occurs, but amsterdam vintage jewels will decide which of the following options will be chosen. • Repair • Replacement • Restitution

7.3 In the case of a refund, a refund (including shipping costs) will be made within 14 working days of receipt and verification.

7.4 If amsterdam vintage jewels repairs or replaces the item, it may take up to 14 working days unless otherwise communicated.

7.5 The warranty becomes void if the product has defects caused by improper use, or if you or others have made changes to the product, tried them, or if they have been used in a manner for which the article is not intended.

Article 8. | Royaltys
8.1 All photos and images used by amsterdam vintage jewels are copyrighted. Photos and images may not be reproduced and used in public without the written permission of amsterdam vintage jewels.

Article 9. | Disputes
9.1 All legal relationships are exclusively governed by Dutch law.

9.2 Do you have a comment or a tip? Send an email to info@amsterdamvintagejewels.com and we will contact you.

 

Privacy policy

Privacy Policy
amsterdam vintage jewels operates the amsterdamvintagejewels.com website, which provides the service. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the amsterdam vintage jewels website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with any one except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at info@amsterdamvintagejewels.com , unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template.

Information Collection and Use For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Cookies
Cookies are files with small amount of data that is commonly used ananonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends ous that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to informour Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your Personal Information, this we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to other sites
Our service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of anythird-party sites or services.


Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Terms and Conditions – Instagram
Here at amsterdam vintage jewels we love to see you wearing our product in your own unique way and want to share your style with the rest of the world. We may request to share pictures posted by you on Instagram in our own channels. Such channels include our website (amsterdamvintagejewels.com, our social media accounts (Facebook and Instagram) and our amsterdam vintage jewels newsletter.

Privacy Policy
You may always reach out to us with questions about our services or regarding data protection; info@amsterdamvintagejewels.com. If you want to withdraw consent to share your pictures with amsterdam vintage jewels and we will remove your image within 30 working days.