FAQ

• Please note that all shipments are insured until they are delivered to you.
• The shipping timeline provided during checkout is a rough estimate of the number of days it takes for your order to be delivered from the shipping date, excluding weekends, holidays, and unpredictable delays by couriers, such as bad weather, high volume, or traffic. Any changes made by the customer to the delivery options may cause delays in delivery. If your order contains in-stock items, items shipped later, and/or made-to-order pieces, the shipping date may change. Be sure to check the dates provided during checkout and in your confirmation email.
• Shipping costs are calculated based on the subtotal before taxes, discounts, and non-refundable items.
• Shipments outside the EU may incur additional customs and service fees. Please note that AVJ has no control over these fees and cannot provide information about the costs, as they vary by country. Contact your local customs office for more information. Please note that we are unable to refund customs duties and taxes paid upon delivery.

Netherlands

Belgium

Luxembourg

Germany

France DPD

Denmark & Austria

United Kingdom Post NL Globalpack 16 euro / DHL parcel 25

Finland

Canada

After your order has been packed and prepared for shipment, we will send you a tracking number by email so you can follow its progress and see when it will be delivered.

If a vintage item needs to be custom made, please note that this can take up to 5 working days. 

In stock 

These items are currently in our inventory and ready for a new home! In-stock items are typically shipped within 1-2 business days after the purchase date. Please note that in-stock items requiring engraving or monogramming may take a little longer to ship, usually within 10 business days after the purchase date.

Ship later 

We do not have these items in stock yet, but they are on their way! Don't worry, you can still make a purchase, and your order will be queued to be shipped as soon as they become available. The estimated shipping date is listed on the product page and at checkout for reference. You will find this above the "Add to Cart" button. Please note that you will be charged at the time the order is placed.

Made to order 

For these items, after you place your order, we need to make the piece specially for you, which may take a bit more time to process. Be sure to note the estimated shipping date on the product page so you know when to expect it.

Europe

Belgium, Denmark, Germany, Finland, France, Italy, Netherlands, Norway, Austria, Poland, Spain, Sweden

North America

America, Canada

Asia

Hong Kong, Indonesia, Japan, Singapore, South Korea

Middle East

Qatar, Saudi Arabia, United Arab Emirates   

Europe 

Belgium, Denmark, Germany, Finland, France, Italy, Netherlands, Norway, Austria, Poland, Spain, Sweden

North America 

United States, Canada

Asia

Hong Kong, Indonesia, Japan, Singapore, South Korea

Middle East 

Qatar, Saudi Arabia, United Arab Emirates

You can pay with iDeal, PayPal, Apple Pay, Mastercard, Visa, Bancontact, and Klarna.

Please note that the original shipping costs are non-refundable and will be deducted from the refundable amount. Orders shipped outside Europe may incur additional customs duties and taxes. You are responsible for paying these fees, and unfortunately, we cannot exempt or refund them, even if the order is returned to us.

RETURN SHIPPING COSTS

Netherlands, Belgium, Germany, and Luxembourg

Free

Europe

€ 20

Other international countries

€30

Please consult the return guidelines below to determine if your purchased items are eligible for return. We offer free returns for 14 days to all customers from the Netherlands, Belgium, Germany, and Luxembourg. Please note that shipping costs for Express shipments are not refunded. If you return an item from the EU, a return shipping fee of €20 will be charged and €30 for all other countries. These costs will be deducted from the refundable amount. The return period starts on the day the shipment is delivered or picked up.

Return policy for Made-to-Order Items

Made-to-order items from our webshop can be returned unless prior discussed, personal customizations have been made. Custom changes are always made in consultation with the customer and are not covered by the return policy.

To be eligible for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in their original packaging, (including labels, boxes, and bags)
• Individual items from a set cannot be returned for a refund, store credit, or size exchange and must be returned as a complete set.

The following items cannot be returned:

• Engraved products
• Gift cards

Online and in-store purchases

If you have made a purchase on amsterdamvintagejewels.com, you can return your purchase online or in the store. Visit our return portal to return your purchase. If you want to return an item physically, you do not need to make an appointment on weekdays. Check our opening hours for the times when you can drop off the package.

We have a 14-day exchange policy for all customers who have made a purchase both online and offline. To be eligible for an exchange, you must have your order confirmation email at hand or submit a return request via our return portal, and all items must meet the return conditions as stated in our Return Policy.

If you live in the Netherlands, Belgium, Germany, or Luxembourg, you can return your purchase free of charge within the specified period of 14 days. For all other countries, costs may be charged as stated in our Return Policy.

Through our return portal you can create a return label yourself to send your purchase back to us. If you send the package with a self-obtained return label, the shipping costs are at your own expense and we cannot guarantee lost packages.

Make sure the item is well packed, in the original box, and ensure the box is properly sealed.

We would like to point out that your return shipment will be processed at our headquarters within 3-5 working days after receipt. As soon as this is completed, you will receive a confirmation by email!

We want you to enjoy your new jewelry worry-free. We stand behind the quality of our jewelry and offer a warranty on all items. If you cannot drop off the jewelry with us, we charge €20 for shipping costs within NL, DE, and BE. For countries outside these, shipping costs apply as indicated at checkout.

• Conscious collection

For our Conscious Collection, we offer a two-year warranty from the date of purchase. This includes a certificate of authenticity. We will take care of your jewelry if there is damage to the material or craftsmanship of the jewelry. We work with top manufacturers to create semi-handmade, responsibly produced pieces that last a long time. We have confidence in the quality of our product and therefore offer a 2-year warranty.

This also means that the warranty does not cover lost items, scratches caused by normal use (such as a bent ring or broken chain), improper use or storage of your product, and any modifications to your product made by a third party outside of AVJ.

• Vintage collection
  For our Vintage collection, we offer a three-month warranty from the date of purchase, which exceeds the standard offered by other vintage stores. This is because we thoroughly inspect each item before offering it. Unfortunately, we cannot provide a longer warranty as we are not the maker of the jewelry.

We advise against having our products altered by external jewelers, as this voids the possibility of refund or replacement (if a defect occurs as a result of their work). This includes resizing or any type of repair work. Regardless of whether your product is under warranty, we offer repair services at a fair and reasonable price. In case your jewelry gets damaged, please send us a clear photo and description of the issue by email to hello@amsterdamvintagejewels.com.

Take a look at our Jewelry Care Guide. 

Please consult the return guidelines below to determine if your purchased items are eligible for return. We offer free returns for 14 days to all customers from the Netherlands, Belgium, Germany, and Luxembourg. Please note that shipping costs are not refunded. If you return an item from the EU, a return shipping fee of €20 will be charged and €30 for all other countries. These costs will be deducted from the refundable amount. The return period starts on the day the shipment is delivered or picked up.

To be eligible for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in their original packaging, (including labels, boxes, and bags)
• Individual items from a set cannot be returned for a refund, store credit, or size exchange and must be returned as a complete set.

The following items cannot be returned:

• Engraved products
• Gift cards

Online and in-store purchases

If you have made a purchase on amsterdamvintagejewels.com, you can return your purchase online or in the store. Visit our return portal to return your purchase. If you want to return an item physically, you do not need to make an appointment on weekdays. Check our opening hours for the times when you can drop off the package.

Although we cannot guarantee your exact size without physically measuring your finger or trying on one of our rings in the store, we have some handy tips that can help you determine your ring size or the ring size of a special someone!

If you already have a ring that fits perfectly, whether it was given as a gift or is an heirloom, simply take a ruler and measure its inner diameter. Then compare this with our size chart available here.

Make an appointment with our advisors to be advised on creating a custom design. We are sure that we will come to an agreement together.

Factors subject to continuous change, such as disruptions in the global supply chain, inflation, and fluctuations in the costs of raw materials like gold and diamonds, can occasionally affect our prices. We remain vigilant in monitoring these production variables and are committed to continuing to offer high-quality products at competitive prices.

Each piece of jewelry is made with a hallmark, and we strive to sell only jewelry with a hallmark. However, vintage jewelry has its own history (all pieces are at least 20 years old). Over time, they may have been altered or resized multiple times. This could mean that the hallmark has been lost, but this does not change the fact that the jewelry is 100% real gold.

The hallmark is often located on the inside of a ring or on the clasp of an earring, bracelet, or necklace.

We give jewelry that has been worn before a new life and create collections from 100% recycled gold material and ethically sourced stones.

To prevent overproduction, we keep a small stock of the Conscious collection. Additionally, we only work with suppliers certified by the Responsible Jewellery Council (RJC) and choose diamonds that meet the standards of the Kimberley Process.

Since 2020, we have also been working with organizations like Makers Unite, which offer newcomers in the Netherlands the chance to find work by contributing to projects including ours. Together, we created a limited edition Jewel Pouch.

To read more about sustainability, click here.

Traceability in the jewelry industry refers to the ability to follow the entire journey of creating a piece, from start to finish. This includes identifying responsible sources for precious materials and ensuring that more sustainable processes are used in manufacturing and delivering our pieces. From issues such as human rights violations to environmental damage, the jewelry industry can have a significant impact on workers, the environment, and economies worldwide. By carefully tracing every detail and ensuring safety, fairness, and improved processes, AVJ can contribute to a better future for the industry and the planet.

Recycled gold can come from various sources, including old, unused, or discarded jewelry and electronic waste. The more gold we recycle and reintroduce into the industry, the more beneficial it is for both the industry and the environment. In terms of quality, there is no difference between recycled gold and newly mined gold. Recycled gold offers the same enchanting shine while promoting sustainability and reducing waste. Gold, as a stable element, retains its appearance and integrity regardless of how many times it is recycled.

When customers buy jewelry from designers who prioritize responsible sourcing and advocate for traceability, they contribute to and support the overall improvement of the industry. By choosing pieces that come from more sustainable methods, consumers play a role in ensuring that companies like AVJ can persist in their efforts to transform the jewelry industry into a more socially and environmentally conscious field of work.

The jewelry industry lags behind other sectors when it comes to ethical production and transparency. Although gold, silver, and gemstones are beautiful natural wonders, their extraction and production are often associated with human rights violations, environmental damage, and exploitation.

To promote responsible business practices throughout the entire jewelry supply chain, the Responsible Jewellery Council (RJC) was established. In 2005, this non-profit organization was founded by some of the world's largest and most well-known brands in the jewelry and mining industries. In 2009, the RJC introduced its certification program aimed at increasing consumer confidence in the purchase of jewelry, including diamonds, gold, and platinum.

The Responsible Jewellery Council has developed a measurement methodology focused on five key areas, inspired by the United Nations Sustainable Development Goals:

1. People
2. Planet
3. Prosperity
4. Peace
5. Partnerships

The goal of the Responsible Jewellery Council is to promote ethical production and transparency in the jewelry industry with a strong focus on people and the planet. This includes good labor rights and working conditions.

We offer physical gift cards. You can choose the desired value for the gift card. Please note that gift cards cannot be returned.

AVJ gift cards are only valid if purchased on amsterdamvintagejewels.com or in our store. Gift cards purchased from third parties cannot be accepted or reissued by AVJ.

AVJ reserves the right to cancel any order that violates these policies. More details can be found in the Terms and Conditions. 

Add a note to your order for discreet packaging, and we will ensure that the origin of the package is not visible on the outside.

Add an order note of up to 140 words and we will make sure to include a handwritten card.