amsterdam vintage jewels is registered at the Chamber of Commerce in Amsterdam with number: 72792701, Email: info@amsterdamvintagejewels.com and Phone: 020 215 9399 (by appointment only). Our head office is located at the Brouwersgracht 238-3 (vy appointment only).

Article 1. | General terms
1.1 The General Terms and Conditions of amsterdam vintage jewels apply to all offers, products, orders, agreements and deliveries of amsterdam vintage jewels. If you order an item, you agree to these terms. So read it carefully before placing an order. If you have any questions about these terms, please contact us at info@amsterdamvintagejewels.com.

Article 2. | Agreement and Order
2.1 The agreement becomes binding when you place your order. amsterdam vintage jewels processes the order after payment is received. Until then, amsterdam vintage jewels is the owner of the products.

2.2 Once your order has been processed, you will receive an email confirmation that payment has been accepted, as well as confirmation and the details of your order. If you want an invoice incl. VAT, you can send an email to info@amsterdamvintagejewels.com 2.3 Pictures and specifications are indicative. All products are handmade and can therefore deviate. If a product does not meet your expectations, you can return it (see Article 6), but it cannot be the basis for making a claim.

Article 3. | Payment and Payment Methods
3.1 At amsterdam vintage jewels you can choose from four secure payment methods: Ideal, Bancontact, PayPal and Credit Card; Mastercard & VISA.

3.2 If amsterdam vintage jewels accidentally stated the wrong price on the website – and it is clearly a mistake – we have the right to adjust this. Also if you have already ordered that item.

3.3 All product prices on amsterdamvintagejewels.com include VAT and include shipping costs.
3.4 Credit card details such as credit card number, expiration date, etc. are automatically transferred to the relevant payment processor via an encrypted and secure system without amsterdam vintage jewels or others having access to this information. Even in the event of a refund, full credit card information is not visible. If you pay with Visa or Mastercard, there is extra protection through special verification methods (Verified by Visa or Mastercard Secure Code)

Article 4. | Delivery
4.1 amsterdam vintage jewels delivers orders via the courier service PostNL and Bpost.

4.2 If you have entered a wrong delivery address by mistake, chose the wrong delivery option or were not at home when PostNL or Bpost delivered the package – and therefore additional costs apply – Amsterdam Vintage Jewels can charge these costs to you.

4.3 Amsterdam vintage jewels ships the order immediately after payment of the agreement. amsterdam vintage jewels always strives for you to receive your order on time. If for some reason this does not happen (an item is temporarily out of stock or the courier stops) we will let you know immediately.

4.4 Up to and including the time of delivery, amsterdam vintage jewels bears responsibility for the order. After delivery, this responsibility is transferred to you.

4.5 Please note that the delivery times mentioned in article 5 are the expected delivery times. In the event that a product is not delivered within the expected period, it is not possible to make a claim. Amsterdam vintage jewels will always try to guarantee the estimated delivery time.

Article 5. | Quality guarantee and expected delivery time
5.1 amsterdam vintage jewels strives for the satisfaction of all our customers and we therefore strictly monitor the quality of all our items. However, we recommend that you check the quality and number of products within fourteen working days. If something is not right, send an email to info@amsterdamvintagejewels.com 2. amsterdam vintage jewels strives for a maximum delivery time of 2 working days, this is the estimated delivery time for all our items.

Article 6. | Returns
6.1 Of course we hope that you are satisfied with your purchased jewelery. If this is not the case for any reason, you have fourteen days to return the product.

6.2 The return form must always be enclosed in the box.

6.3 You can return the package together with the return form to: amsterdam vintage jewels Brouwersgracht 238-3 1013, HE in Amsterdam The Netherlands

6.4 The costs and responsibility of the return shipment are at your expense, unless the condition of your purchase has deteriorated or been damaged through no fault of your own.

6.5 If goods are used, worn, damaged or incomplete, we have the right to refuse the returned items.

6.6 Refunds will be made within 14 working days of receipt and inspection.

6.7 Amsterdam Vintage Jewels can only transfer the refund to the account with which the original payment was made.

Article 7. | Guarantee
7.1 After the quality guarantee period of fourteen days (article 5.1), amsterdam vintage jewels gives another 30 days guarantee on the quality of the product and one year on 14K and 18K gold articles. If you are not satisfied with the quality of the product, please send an email to info@amsterdamvintagejewels.com and we will send you a return label.

7.2 amsterdam vintage jewels will propose a suitable alternative if a situation related to article 7.1 occurs, but amsterdam vintage jewels will decide which of the following options will be chosen. • Repair • Replacement • Restitution

7.3 In the case of a refund, a refund (including shipping costs) will be made within 14 working days of receipt and verification.

7.4 If amsterdam vintage jewels repairs or replaces the item, it may take up to 14 working days unless otherwise communicated.

7.5 The warranty becomes void if the product has defects caused by improper use, or if you or others have made changes to the product, tried them, or if they have been used in a manner for which the article is not intended.

Article 8. | Royaltys
8.1 All photos and images used by amsterdam vintage jewels are copyrighted. Photos and images may not be reproduced and used in public without the written permission of amsterdam vintage jewels.

Article 9. | Disputes
9.1 All legal relationships are exclusively governed by Dutch law.

9.2 Do you have a comment or a tip? Send an email to info@amsterdamvintagejewels.com and we will contact you.