Frequently Asked Questions

Items and stock

How do I know which ring size I need?

Need help finding the right ring size? Here are a number of tricks to find out your exact size. It is easiest to use a suitable ring for the measurement of your ring. If you currently own a perfectly fitting ring, you can measure your size through the following image:amsterdam vintage jewels ring size

Another option to determine your ring size with a current ring is with the help of the following size guide:

  • Print this document on a 100% scale size
  • Place the ring on one of the circles (which can also be seen below)
  • If the inner circle of the ring is exactly the same size as the circle on the paper, you can immediately read your ring size

AVJ maatwijzer ringmaat

In case you don’t own a perfectly fitting ring, it’s best to measure the perimeter of your finger. In this document you will find a really useful measurer:

  • Print the document on a 100% scale size
  • Cut out the measurer
  • Fold the measurer around your finger, the number exactly on the dotted lines is your ringsize

Pay close attention to the following points when determining your ring size:

  • Every finger is different and the ring sizes of your fingers may differ. Always measure your ring size on the finger you want to wear the ring on.Take the thickness of the ring into account, the thicker the ring, the tighter it will sit. With a very thick ring, take half a size bigger and with a very thin ring, half a size smaller

  • If you are in doubt between two sizes, take the larger size to be sure.

  • Do not try to measure your finger when your hands are cold or very warm, because your fingers expand due to heat. Measure your finger when your hands have a normal temperature.

  • Do you want to measure the circumference of your finger accurately? Then measure at two different times on two different days to be sure you are right. 

  • If you have a ring with stone in mind, keep in mind that you have to measure even more accurately. You don’t want the stone to turn

  • You can no longer return an engraved item. It is therefore best to fit a ring before you have it engraved.

If you do not know your ring size in diameters but in circumference, or vice versa, this table is a useful way to convert your good ring size.

How do I take care of my jewellery?

Our handpicked gold jewelry consists of various precious materials that must be maintained so that they can shine for a long time. To take care of them as well as possible, we have a number of tips and tricks here.

Gold
Over time, gold jewelry can become duller. This can, for example, be due to the acidity of your skin, perfume or soap residues. It is best to clean your gold jewelry with gold cleaning liquid. It is now widely available. Place the jewelry in an immersion basket and allow it to take effect for a few minutes, then rinse thoroughly and dry with a soft cloth.

Gemstones
At amsterdam vintage jewels we only work with the best quality jewelery, both in gold and gemstones. Gemstones, like gold, can become dull after a while. You can clean the stone with warm water, dish soap and a soft brush. Brush and rinse well on all sides. Then let it dry on a soft dry cloth.

Diamonds
Diamonds can be sparkled again by mixing 6 parts of water with 1 part of ammonia. Just brush with a soft brush and voila, as good as new! 

The ring I want is out of stock, will it be restocked?

All our vintage rings are unique and that makes it extra fun, in our opinion! But if you come across a ring that is sold out and want a similar one, you can leave your email at the find-my-dream-ring feature. In addition, you can sign up for the back-in-stock function for when the same ring is returned and is therefore available again.

How do I know when a product will be back in stock?

Do you come across a ring that has been sold? Please leave your email for the back-in-stock notification. You can find this in the description of the sold out product. You will receive an email when the product is back in stock!

Payments

Which payment methods do you accept?

We accept iDeal, Visa, Mastercard, PayPal and Klarna.

Why can't I complete my purchase with Klarna?

A check is done from Klarna as soon as you choose this as the payment method. This takes into account your payment history, the amount and in some cases external information from a credit agency. Based on this information, it is determined whether the purchase can be approved.

I live outside Europe, will I be charged extra?

If you have an order delivered outside the EU, import costs and / or taxes may be charged.

How do I use my discount code or giftcard?

You can use a discount or gift card code when you are at your shopping cart. An option to fill it in is shown here. The discount will then be deducted from the payment

How can I purchase a giftcard?

You can order a gift card and then enter the amount. The gift card can be sent to the person for whom it is intended or simply first to you. You then have the option to write something nice on the card.

Shipping and returns

What is the shipping time?

If you order a piece of jewelry before 14:00, chances are that your package will be delivered the next day. It may occur that the package takes a little longer, but we do our utmost to deliver it as soon as possible.

Which shipping methods do you use?

Within the Netherlands we send our orders via DHL, to Belgium via DHL and Bpost. We ship shipments to the rest of the world with DHL, GLS and FedEx.

What happens to my order if I am not at home during delivery?

If you are not at home when your package is delivered, the courier will deliver it to the neighbors or to a nearest DHL service point. The courier will leave a note with the information in your letterbox.

How do I return my order?

We hope you love your jewelry as much as we do! However, if you are not completely satisfied, you can always return your order within 14 days.
Exceptions: Custom or engraved jewelry rings cannot be returned. Earrings cannot be returned for hygienic reasons.

I have lost my return form, what now?

You can download your return form right here

Can jewelry bought in a sale still be returned?

Jewelry in the current collection as well as on sale can be returned within 14 days.